From Day 1, i had problems with organizing everything with Betta Living. I ordered some lights to go in display unit. they sent me twice but wrong ones. had to get my own ones to keep things going. I have had my kitchen done (phoenix range in plum and cream) in July last year and could not use till November 2015 due to my worktop (it was ordered elsewhere). In February 2016 within a period of using the kitchen for 3 months, kitchen doors are falling apart, side panels are chipped and i am worried how this kitchen is going to last for a guaranteed period of 15 years. I am ringing every week and no response. I have been dealing with two different Installation managers for organizing things getting straight but nothing happen so far. Even rang yesterday and i was promised to receive a call back within 24 hours. Betta Living recommended Caple and blanco appliances are even rubbish. Sink is not draining. Dish Washer does not dry pots. Cooker hood stops working. Gas hob does not ignite. Microvawe's light bulb stopped working, numbers are disappeared from the front panel. you name the problems and they are there. I was promised the fitter will come to fix the doors on 18th April, tried ringing him that day and he texted me back that he is away and he was not informed of visiting my place for fixing the cabinets doors. When the fitter come to do the kitchen, he spoiled couple of my kitchen floor tiles i had replaced the ones in the middle and had left the others as it is. I did not raise this issue to management in the past. The inspector has visited and given me report on 12th April and i rang back to Customer Services and i have been dealing with Alex, the installation manager and i was promised that he will come back to get everything fixed within a week. Since then i am ringing every week but nothing has happened till date. Things have become embarrassing for me calling over family and friends at my place with newly done kitchen doors falling apart and all that mentioned above. I have full paid up for this kitchen and now worried if they are not doing anything and my things are not resolved what are the options left with me. Posted 7 Days ago Betta Living Logo This is disappointing to read and just to advise I have raised this with your Installation team who are looking into your order to see what has happened here. They would really like to speak to you about this and someone will be in touch soon. Please accept my apologies. Regards Lesley Customer Services B61191 Faisal First of all, i did not recieve any call back from your office even after a week of the above comments. Today, i rang your office and spoke to Alex-Installation Manager and he told me he is looking into the matter of inspection report generated on 12th April (6 weeks now to the report) and will liaiase with factory for the outcome. The same thing he has told me 4 weeks back and i am waiting since then. You whole lot of people are not bothered and willing to resolve the issues. I had written to your managing director, technical and surveyor director and i wanted to hear from them the issues addressed and the quality of kitchen supplied to me. I am not convinced at all that this kitchen which is falling apart within 6 months is even going to last me few years rather acclaimed 15 years.