Regarding Kitchen, order number B71136, Bettaliving Issues • Planning: Initial plan by the sales person and then two following surveyors were all incorrect, several measurements were wrong. I would not have bought the kitchen if I had seen the final plan before signing up. • Delivery: Worktops and plinths left in the communal parking area in the basement of the apartment block without me being told – left there for 5 weeks • Installation: First installer never showed up, second one could not carry out work as items were missing and measurements were wrong, third installer could not carry out work as measurements was wrong, fourth installer carried out most of the work; I am not happy with the result but know that is caused by the poor planning and quality of the goods as well as the installer. There is a 2 cm gap at the top, it looks like a few cupboards stuck to a wall rather than a fitted kitchen, all the doors opens the wrong way, cupboards are not aligned. The kitchen sink is not sealed in but water can just drip freely to the cupboards below. The sales woman and surveyor promised that the splash-back is would be prepared for tiling but is left with big holes and cracks. Installation was supposed to take 2 days, in the end it starts 25/04/16 and completes 05/05/16 and the final cupboard being put up 03/06/16, 60 days after promised completion. I was completely without a kitchen (no stove, washing machine or fridge) and unable to be in my living room as it was full of boxes for 35 days. • Quality of goods: the work-top is not as promised and is of very, very poor quality. Some of the panels are already peeling and the kitchen does not look built-in but rather as a few cupboards stuck to a wall. • Moneymatters: I get charged more than I should have been as per the original plan even though the results are so much worse than what I agreed to on the original plan. I need to chase and chase to get any explanation on where this increase comes from and no one can even advise who I need to talk to. I feel this is plain FRAUD. • Management / Customer Services: THERE WAS A COMPLETE LACK OF RESPONSIVENESS FROM CUSTOMER SERVICES AND MANAGEMENT. Even after 5 weeks the installers were sent out without instructions (hence two left without starting any work). I had to chase constantly to make anything happen. I felt completely helpless and very, very badly treated. • As I have talked to at least 10 people at Bettaliving and they have all treated me just as bad and ignored my requests it is clear to me that it is the company’s policy to wear their customers down and avoid any responsibility.