Had a wet room fitted with in built toilet and sink. Firstly, the toilet cistern broke, rang customer services and they said that they would send a member of the installation team out to come and look at it. After several days and lots of phone calls, someone came out, took the panel off, found the problem to be a fault with the flushing mechanism and said they would order the part and be in touch. After even more phone calls and days later, I rang customer services and they said that the part had just been ordered the previous day when I was told it had been ordered days ago. Then 6 weeks after being fitted, the shower began to leak into my newly built kitchen where they came and had to saw a 1 m x 0.5 m hole in my brand new suspended ceiling to get to the leak. The fitter had a spare part in his van and said it was a faulty part and give it 5 days to settle then someone would be back to fix my ceiling. After another several days, rang customer services yet again and was told that I I would be getting a phone call before 6 pm to arrange a visit as the fitter was calling in the office. I rang just before 6 pm, and guess what....the fitter had not been into the office, therefore, another promise of a phone call was made by customer services to ring me back tomorrow when the fitter would be in the office. I feel that this company's aftercare with paying customers is absolutely outrageous.