Worst decision ever made going with Betta Living!!!! It's not the first time I have used them and hence recommended them as they have previously been good in the past. I thought they would be a reliable so got them to do my parents kitchen, but WORST decision ever made. I was thoroughly disappointed with the service for a number of reasons. Once the worktop was fitted I was told to contact them and they would then fit the sink. However they failed to fit the sink for over a week. This resulted in my elderly disabled parents being left without drinking water, and they were unable to access water themselves. That wasn't all, when I contacted them, the person fitting the sink said he will call back in one hour to let me know when it can be done; however they made no further contact. Apparently the worker WENT ON HOLIDAY in middle of the job, leaving it completely unfinished, with no update, WHATSOEVER. This responsibility was completely neglected, leaving vulnerable customers completely dissatisfied. All I wanted was someone to be honest and give me an actual date that they will be doing the work, however, they constantly made false promises 'oh I'll come later today, oh I'll come first thing in the morning'. The whole kitchen took almost 2 months, for which I, and my parents were VERY stressed throughout the whole time. Further to this, when I attempted to discuss my concerns with the MANAGER, he was SO RUDE, and said 'it's done now, I'm not even going to read your email'. Their customer service was thoroughly APPALLING. I could not have been any more DISSATISFIED with the whole process, but most of all, their attitude and work ethos. And the mannerism of the manager's was THE WORST. I should have read the customer reviews first because it appears there's a load of disappointed customers, primarily due to the customer service. B75292