If I could give them zero stars I would! We purchased a shower room from them in Dec, it was fitted in early March. Since the fit we have had no working toilet for 2 months, despite numerous calls and two official complaints. Eventually when another plumber was dispatched, he found the original fitter had 'bodged' the job and had broken a part which was why the toilet was constantly overfilling and had to be isolated. More worryingly the 'drinking water' had been connected to the dirty water in the loft - NOT SAFE TO DRINK, its now over four weeks since Betta (WORSE) Living have had this information and despite a second complaint going in over breach of Consumer Rights Act they have done nothing, breaching their own complaint policy yet again. A further call into Customer Services Manager last week I was promised a call from the installation director Mr Hurley - no surprises, no contact made with the customer. Betta Living subcontract the work out when they receive your purchase order, any return visits they want the original contractor to attend because it comes out of their pocket and not Betta Livings profit margin, I will not have a contractor back who thinks it is acceptable to fit DIRTY drinking water in my house. A final letter is en route to you, before I take you to court, I would not touch or recommend this company to anyone, the five year guarantee that comes with the fit, is simply not worth the paper that it is written on. As soon as you have paid a considerable sum of hard earned cash they do not want to know, nor do they have any teams to support and fix faults that occur afterwards, it is shambolic, for a national company. Trading Standards are now involved.