RIP OFF, horrendous service. I was deceived by the sales person that he knew what I wanted which was same built in wardrobe as my friend that gave me the number not knowing that they have different showroom/department. I was meant to have a new kitchen and built in wardrobe in 2 rooms, the sales man arranged credit via a company called Hitachi -( biggest mistake by the way) because when I realized their customer service was very poor, sensed a foul play and also delivered wrong order, I informed Hitachi NOT to pay out - guess what. they went ahead and paid anyway. They left stacks of wood all over my house for over 6 months, made my house inhabitable, my children falling over and they did not care until I threatened to take them to court. To make matters worst, the kitchen was not purchased due to their surveyor's decision that they cannot fit my kitchen because of the layout, so I only purchased built in wardrobe and guess what? BettaLiving collected money for both kitchen and wardrobe, refused till today to give me amended copy of the contract as the kitchen is out of it though I managed to get a receipt of purchased product which Hitachi is not accepting. The case is in court and it's a nightmare - all Hitachi needs is the amended copy of the initial contract and Betta (Worse)living to return whatever money was taken from them on my behalf. This is a nightmare and cannot just believe it is happening in Great Britain.