My kitchen was to be fitted the first week of April so the week was booked off of work. We then received a phone call to say the fitters were overrunning on a previous job and would not arrive until Friday!!!!! They arrived early on Friday morning, two fitters and began. Two more fitters arrived during the day and the work progressed quickly. It was pointed out to us that some of the parts were missing and these were reported to Betta Living by the fitters and the missing parts re ordered. The fitters worked until about 8.30 pm and were returning on Saturday morning to complete. The job was "completed" by lunchtime on Saturday. The fitting team were fantastic, the quality of their work exceptional, the house was left cleaned and all the rubbish removed. A few snagging items were pointed out to us and a list sent to Betta Living by the fitters. That's where the good part ends!!!! After hearing nothing and non returned phone calls we received some parts,and the fitters returned only to find it was not all the pieces and one was wrong. More phone calls from the fitter to Betta Living to get the correct parts. Another delivery and again one part correct and one part wrong. Since then we have made continuous phone calls, visited the store and done all we can to get our kitchen finished. Promises of phone calls back to us do not materialise, so called "we've emailed transport to phone you"get nowhere and I have no confidence that they even know what parts are required. Having phoned again today and still not received the promised phone call back I have had to resort to writing this as way of a complaint. It is so embarrassing to have people seeing that our kitchen is still not complete and people that we had told about the company would not be even contemplating using your company. I await a reply, however "wait" is a very loose term