The kitchen itself is of reasonable quality but customer support was appalling.Some parts were delivered damaged. We expected this but had been assured that the difference with Betta Living was the support. We could not have been more wrong. Specifically :- It took 10 weeks to get the replacement parts. No one from their support team ever returned our calls.We had to constantly call them to chase and get updates. We had to contact their Directors before any real action was taken. On three occasions we were promised deliveries, booked our fitter only to be told the next day that the parts were not shipped. On two occasions we were told the parts were coming via UPS but that they were unable to give us the tracking number. Parts did not arrive. On two occasions the wrong part was sent. On three occasions the right parts but wrong colour were sent. Shambles. A critical part to allow our work tops to be fitted had to be sourced from Howdens(who incidentally were really quick to help). On two separate occasions the BL Sales manager promised to attend, list defects and resolve our problems. He did not show up or call to cancel. Touch up paint supplied does not match colour of kitchen units. On one occasion we were asked to collect a part from their showroom. When our fitter arrived the unit was the wrong style and wrong colour. We are currently in dispute with BL re compensation for the approx cost of all of the above (extra fitter days, parts and mods). Beware. We were told by a member of BL staff that our problems were because we used our own fitter. BL fitters get preferential next day service.