I was very pleased with my experience with this company: kitchen design, survey, fitter and quality were all very good. I thought I would be writing a glowing review. However, a few days after completion I noticed some very minor problems. This was two months ago. To date I have contacted Betta Living TWELVE times about this and have each time been promised calls back and action. I have plenty of apologies but, apart from one returned call saying he had been unable to contact who he needed to, nothing has been achieved. I have spoken to the Installations Manager and also emailed the owner of the company on two occasions. The former promises to phone back and doesn't and the latter has not even acknowledged my emails. It seems they have no interest in maintaining good customer relations and rely on getting people's money and then going to ground. Crazy when the problems involved could be rectified in a short visit and at little cost to them. I imagine the only way of resolving any claim under the guarantee would be to go to law. Despite of the quality of the product, I would have to advise to steer clear of this company.