Vanessa- for my previous post, a simple sorry is not going to solve the matter. So you are basically admitting that the designer didn't advise me properly! And yet, the designer made me sign the contract- so basically a contract signed on falsehoods isn't valid! Besides I haven't agreed to any dates for fitting- the person I spoke to said she will contact the designer and surveyor and get back to me! I am still waiting for that phone call, but not suprised at all that I haven't received one yet! That your customer service is poor is well established, and not returning the promised call only validates that! I have written to the customer services myself to agree to the original conditions or return my money! On the matter of saying sorry and getting away with it, can I now say that actually I will only pay only 3/4 of the money I said I would. I know I said that I would pay so much before, but sorry for saying that- now I won't pay that money? Please be wary of betta living salespersons! They tell one thing, mostly false promises and make you sign the contract and then do what they wish! I can't give them any lower than 1 star- would have done exactly that if I could