So far my boyfriends parents are in the middle of getting their kitchen fitted. This has taken about 5/6 weeks and still ongoing issues. The first was the doors fitted on the overhead cupboards, which weren't accessible if you are shorter than 5'5. The work hasnt been done as it should have been and conversations have gone back and forth to correct this. They have agreed with you, that some of the cost will be refunded and they are awaiting this. Today, they had a fitter come over to continue with the work, and argued that he is taking the family to court because he hasnt been paid by the company. Threatening behaviour in a clients house is unexceptable. They have tried to call the customer service team and emailed but not had any replies. This job is turning out to be a nightmare for all parties and needs to be addressed immediately.