Dear Betta Living, I am sorry to say I am not very happy with the service I have received from you. Firstly the sales representative - Carole, whilst polite and friendly, did take over four hours to complete all details; this was time I had not expected to use. Secondly I was told I had to clear my bedroom ready for installation. As I am a single woman this has given me additional heavy work to do which I had not expected to have to do. Thirdly the sales representative explained that the carpet would have to be taken out and the picture rail taken off. I was surprised by this information and decided this must be a mistake so left it all intact. Fourthly the notification of delivery for the units due on Monday morning came at 3.05 p.m. on Friday 24th January, this was not enough notice for me to contact the delivery team to confirm I could receive delivery as I am at work until after office hours. The message left on my phone was not easy to hear and I had to dial 1471 to get the number – I suggest you ask staff to leave messages more slowly for customers to be able to hear what is said. I called on Saturday but no one works there on Saturday. To receive delivery meant taking more time off work. Furthermore on delivery it was discovered that a length of cornice was broken. This showed me that the product your sales representative told me about was not as strong as she had described. As I had not had time to empty my room the product was stored in my garage. Fifthly when the fitter arrived, with the above issue this meant that, on his own, he had to take all the parts up stairs by himself, taking time away from fitting the wardrobes. Parts delivered included a pallet which will now need removing; the fitter was surprised to see this and was surprised to see the parts had not been separated from the pallet. As the fitter was sorting the parts a length of something fell from a height of 18 inches and broke – this also showed me the strength of the product is not what was described to me. The fitter has been very polite and friendly and I have no issue with him at all. In fact all staff have been polite. What I am now very much aware of is that your different teams do not communicate fully with one another and this causes problems which could be avoided. For example if the sales representative knew more about the fitting of furniture around existing architecture I would not have been told inaccurate information about removing my picture rail – it is just as well I did not get it removed as this would have been a waste of time and materials and would have caused more work. The fitter explained he would fit the wardrobe around the picture rail and skirting board – “no problem”. Overall I have not had the high quality experience that I would expect from a company such as yourselves. Better communication between different departments always helps to ensure smoother running, so maybe you will take this into account in the future.