Hi to start off with my surname is spelt bailey. I had no problems with the planning and fitting of the bedroom I ordered although fitting did start a day later than planned and I had taken the day off work so I would be in for the start. Problems commenced when I found a scratch on one of the doors, I then discovered that your company lacks adaquate communication skills. The new door was ordered with no problems and later delivered. Nobody informed us we were required to Inform you when it was delivered therefore a week later I eventually contacted you. I would presume that you would be in contact with your delivery company so you would be aware when deliveries had been made. The new door was again scratched. I again informed you even though the fitter said he would. A new door was ordered but delivery seemed to be a big problem for you. I had to ring several times to establish a delivery date which I was eventually given. I again waited in for this delivery but the wrong item had been brought. It was then discovered that my delivery was at the other end of the country. I then waited a few days for some communication from you as to when it would be re delivered. I got nothing and had to start chasing it myself again. This was painstaking I phone several times on several days for people to say they would ring me back in half an hour for nobody to even phone me back that day or any other. After several weeks it was delivered and fitted. The fitter left the damaged door in my driveway and said somebody would coolest it. This was several weeks ago and it is still THERE