We were lied to about the product and the fitters were confrontational and couldn't care less about their customers. We spent nearly £5k on fitted wardrobes. The salesman was extremely nice (unlike Sharps who was rude, condescending, obnoxious and not knowledgeable). He spent hours working on what we wanted and assured us several times that unlike Sharps, their wardrobes use the full floor to ceiling space without wasting space which was key for us. The surveyor was very skilled and helpful.
The fitters however, at a cost of £480 for 3hrs work were dreadful! Confrontational and couldn't care less about what the customer wanted. I had to argue with them because the wardrobe top shelf was fitted too low leaving insufficient space below for hanging clothes...isn't that a basic point that they should have noticed?!! It would have left half the wardrobe useless!!! Well after much pushing from me, they reluctantly moved the top shelf up complaining all the time.
It was also at the fitting stage after we had paid all our money, that we found out we had been lied to by the Saleman, the wardrobes DO NOT use the full ceiling to floor space as he promised us numerous times. In fact, a large space at the top was blocked off and wasted. When finished, I noticed the fitter completed the customer review HIMSELF and it was worded for him to do so i.e. "were you courteous to the customer?" etc. So it is clear that this company have no regard for customer opinion which I am sure contributes to why they are recovering from going into administration.
After the fitters left, my husband had to move all the hanging rails because they had been fitted too near the doors with wasted space at the rear, so when clothes were hung, the doors didn't close.
To be fair, the wardrobes look ok but by no means are they worth nearly £5k. I would never use this company again and frankly, if they hadn't cost an arm and a leg, I would have the wardrobes removed and replaced with better ones!
5 years ago
Betta Living has a
3.3
average rating
from
882
reviews
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