Firstly, please excuse any brevity in this review as my original one was reported by Betta Living for coarse language as I described someone as ‘ignorant’ , ’lazy’ and ‘unprofessional’. Please note I did not give the actual details of this person involved. I described the said individual as the previous due to the fact he repeatedly failed to arranges things he said he would over the course of several weeks. In summary of my actual experience with Betta Living is as follows: I arranged some company to quote me for a fitted bedroom over the summer, one of which was Betta Living. Salesman came, to put it short I was happy with the design. The salesman offered me a price of ~£3300 right there and then or £4000 if I bought it later. I found it personally intimidating them trying this sale tactic on me as who in the right mind would pay several thousand pounds for something on the spot without taking time to think or get alternate quotes, even if they really liked it! After some negotiation the price, I accept the offer, with an installation date set for the end of October shortly after. After signing up, I was unimpressed by the fact they then told me I would need to take time off work during the week (they don’t do weekends) for both separate delivery and installation, which as working in a school, can be extremely difficult to arrange! On the day of installation, a single fitter arrived. While I was very impressed with the persistence of the fitter in that he did 12 hours without almost any break on the first, during the second day he rushed because he had to get to a dentist appointment. The issues caused by the job being rushed meant that handles on the wardrobe doors were completely out of alignment, doors were scratched, access holes were poorly cut and parts of the furniture damaged. The day after the installation I phoned up Betta Living and the lady on the phone was very helpful and apologetic and asked me to send in photos and said she would chase it up for me. Betta Living even with picture proof, decided they need to send more fitters around to check the quality of the installation and report back before anything could be progressed, to which a fitter was ‘booked’ in. I took time off work on the day the fitter was booked in, but unfortunately, one never showed; which later turned out to be the result my account manager hadn’t bothered to book a fitter…. Phoned up to complain and another fitter was booked to come around and inspect the bedroom (Yes you guessed it! More time needed off work). The second time the fitters did come around and pass on the information required to the account manager. However, even with this information the account manager failed to do anything until over a week later when I phoned again to check the progress and again promises were made. After phoning their very helpful customer services department, things were kicked into gear and a replacement door was ordered and a fitter was ‘booked’ in. Unfortunately again, this was not the case and I had to phone to ask them to actually book one in. Soon after the fitter arrived to replace the doors and one of them was completely the wrong size! Again I had to get back on the phone to chase this up, but unfortunately at this point it was the 23rd of December (2 months after the original installation) and I had to travel to meet family and so I left another attempt at getting it right till after christmas. 2015 arrives and we confirm a date for a fitter to fit yet another replacement door, finally it was the right size and the handles were level! But this door was damaged and so we were back to square one. As the time of this review it is the 16th January 2015 (nearly 3 months after installation) and I still have a damaged door, damaged trimmings and a poorly cut access hole and still no indication of when everything will be fixed. I’ve found the process to be totally unprofessional as when you book an appointment with a customer and they take time off work (which results in loss of income), it is actually considered courteous to actually book it! While there were certain individuals I’ve been unimpressed with throughout this ordeal, the vast majority of the staff at Betta Living have been polite, professional and extremely helpful.