I ordered some bedroom furniture, taking up an offer of a significant reduction if I ordered there and then. I was happy with the design and apparent quality so was happy to proceed. A surveyor visted three weeks later, after the order cancellation period had expired, and told me that the salesman had been a mistake and that the agreed design would not fit in the room. The surveyor was very unhelpful and was only interested in completing the drawings of the original design despite them not fitting in the room. I asked if he could help me to find an alternative design to fit in the space but received only sarcasm in reply. I rang a manager whilst the surveyor was there to ask for help to resolve the situation but to no avail. With no solution and no furniture design to fit my room, I had with no choice but to cancel the order and the manager said he would ring me back. He didn't. I've rung him and head office several times to complain and to ask for a refund but have always been told that someone will ring me back. They haven't. A year later I still haven't had a refund. I can't recommend this company because of the way they handle problems. They seem to take your money for goods that aren't fit for purpose, then cut and run. Shameful.