On the whole this was a positive experience. The salesman was helpful and the surveyor was knowledgeable. I needed to change my initial plans and the changes were accommodated very well. The units were delivered on time. Then we had a little problem. The installer failed to turn up at the agreed time. There appeared to have been a miscommunication between the installer and head office over an over running job which had a knock on effect of postponing my job for 5 days. But, he turned up at the new time and he was very good. Worked hard and was very neat and tidy. Delighted with the end result. If there had not been the hiccup over the installation I would have given this company 5 stars.