DO NOT USE THIS COMPANY. I ordered for a Right Hand toilet basin, a Tap and a waste disposal unit in June 2015 via the show rooms in Slough and paid £101. When I received the parcel/one box via Parcel Force (courier) realised that I needed a Left Hand basin instead of the Right Hand one. I contacted the Customer Services .They advised that I should place a new order and pay £101 again and to return the first delivery so that I will be given a refund of £101. I returned the first delivery parcel/box UNOPENED via UPS. It was returned on 26th June 2015 and was delivered to BETTERBATHROOMS on the 27th of June 2015. I didn't hear from them for some time . When I contacted BETTERBARTHROOMS they denied receiving any parcel from me. This went on for 2 weeks. I submitted confirmation of delivery given by UPS to BETTERBARTHROOMS and then they refunded ONLY £52. When I questioned about this amount they requested me to confirm the weight of the parcel as they claimed goods were missing from the unopened box. As it's NOT the policy of UPS to weigh parcels BETTERBARTHROOMS closed the matter leaving me out of pocket for £52. Then I had to go through Barclaycard and managed to get my balance money. It is an additional wonder of the world that items went missing in an UNOPENED box. I must have spent a fortune on telephone calls and seldom some one picks up the phone at the other end. Also I spend £20 to returns the parcel. This is ONE OF THE MOST HORRIBLE COMPANIES I have dealt with in my life time.