I ordered a toilet-bidet with this company. After waiting a month, it finally arrived and I mounted it. I found a potential issue with it, recorded the video and sent to the customer support. They replied 2 weeks later apologising for not seeing it and since the file had expired (via wetransfer), they asked me to send again. Not happy, I obliged. 3 weeks later, after my email asking for an update, they apologise again saying the file had expired and asked to send it again. I'm fuming, as this is not some random futile purchase I can live without, it's a damn toilet!!! Absolutely shocking support... DO NOT PURCHASE!!!