I have read MANY complaints about Better Bathrooms across many consumer sites. All of them are based around poor quality and poor customer support. I don't want to bore everybody with my problems of which there are many. But I can say the who ever runs Customer Service should be sacked !!!. - Customer wait time for calls to be answered over 30 minutes and being number 20 plus in a queue. - Low level of empathy from staff who simply do not have the customer/ people skills. I have kept my complaint update short, but I wish my list of issues were the same. So, PLEASE do NOT place an order with this company. The shiny new showrooms have a very dark and dingy back office and customer care.