We bought a Ultralite 1400 x 900 Walk In Shower Tray from them. The item was described as being "As strong as a stone resin" tray but when it arrived, it was clearly just made from foam with a plastic coating and it flexed when my 9 year old son stood on it. The level of customer service you get depends entirely on who you speak to. The majority have been fine and the accepted the tray back and credited my account so no issues there. However, if you get through to "Kelly", you may as well forget getting ANY sort of customer service...she is rude, unhelpful and just a plain moron... On the whole, I am just about satisfied with my dealing with this company but certainly wouldn't recommend them to a friend...