I ordered shower doors and paid the extra money for next day delivery. I then took the day off work and waited in for them to be delivered. I had no email or telephone call telling me the item had been sent out. I then attempted to call customer services and waited on the line for 15 minutes and never moved from being 18th in the queue! Eventually I went online and commenced live chat. They gave me the telephone number of the depot and after contacting them I was told delivery would be around 4pm. At 5pm I telephoned the depot to enquire where my delivery was and was told that the driver encountered problems on the road and would they be able to delivery the next morning? As I was working the next day, they agreed to deliver on Saturday. I then contacted Better Bathrooms customer service through live chat and was told that they would refund me the difference I had paid for next day delivery. I was not happy about this and asked for a full refund of the delivery costs, which they would not do. I then decided to cancel my order and was told I would get a refund when the goods were received at the company. I asked for a confirmation email regarding this and was informed that it would be later that day. I am not hopeful of getting an email or a quick refund, as I have read many reviews regarding customers who have waited weeks for their refunds. I would NEVER touch this company again. I had no telephone calls explaining the delay with my delivery or the problems they were having. I will also inform my friends and work colleagues to never purchase from this dreadful company.