Absolutely disgusting service, ordered an item and realised that click and collect was not local so cancelled order the same day and sent an email asking for them not to take the money as order was cancelled almost immediately. The money was taken the next day, made numerous calls, live chats but to no avail. Then low and behold after 17 days called again, waiting for 20 mins and being told I was more than 30 in the queue, when I finally got through to somebody they told me their accounts department had lost the paperwork and it would take another 3-5 days, on top of the 17 days already waited, for a refund. To date haven't received the refund. DO NOT UNDER ANY CIRCUMSTANCES USE THIS COMPANY.