I ordered a jetted bath and they sent me a bath that is literally a mirror image of the one on their website, meaning the jets are all in the reverse position. This bath can't now reasonably be installed in my bathroom. The company takes the position that the images are 'illustrative' on their website, though a back-to-front bath is quite a deviation! They also ignore the FAQ section for the product where it states that the bath is sold exactly as pictured. As a result, I had to return the bath, they gave a me a store credit, though could not guarantee that if I re-ordered the bath that it would come with the jets in the correct location. This means my store credit is useless. I have complained several times and had no result. I made a formal legal demand today for a refund, we will see where that gets me...