The showroom staff were helpful, but the after sales service is absolutely appalling! I had received a severely damaged item - it was 'disguised' in a new box, but when I removed the cabinet from the box, the unit looked as though it had been run over by a truck! It took me forever to make contact with the customer services team to get it exchanged. The new unit was delivered in good time, but the driver refused to take back the damaged unit as he didn't have the paperwork allowing him to do this! He said I had to phone customer services to sort it out. I tried, but there were 34 people in the queue ahead of me, last time I phoned it was 22. I tried the on-line chat, but this was just as bad. The person who was dealing with me kept disappearing - it took me about 35 minutes to arrange collection of some items which I'd been incorrectly advised by the showroom would be suitable for a saniflo, which they weren't. I now have another product to return. I've been waiting in the on-line chat queue for over an hour as there were 19 people ahead of me, during which time I've cooked and eaten dinner and washed up - ridiculous! I phoned the showroom to complain about the poor service and they said all they could do to help was to phone the customer service desk for me and wait in the queue, then transfer the call to me - madness! I would be very reluctant to buy from this company again, which is a shame as the products are nice.