There is ZERO flexibility with 'customer services' at BetterBathrooms. Once they have your money, they really (really) don't care what happens next. The general quality of their goods isn't too bad - so if it all works out, it's great - but as soon as something isn't quite right then you're in trouble. We took advantage of their 'return within 365 days' for a shower - it took them 5 goes to get the shower collected, and even then you get an in-store credit note, not a refund. We had a bath that was damaged during delivery. Fair enough, we didn't realise until outside their 7-day 'window' but they didn't offer a single inch of 'we value our customers' flexibility. They "aren't a company that ever offers compensation" as I was told on the phone. Eventually, they agreed to waive the £8 collection charge for the shower - so 0.14% of our total order :-) It's a lot like dealing with a trader from the 1990s. If you're used to customer services in the 21st century, you probably want to avoid BetterBathrooms.