They gave me a delivery date, did not even confirm a time (not good enough nowadays)and when I rang to try to find out a morning or afternoon slot, I waited 52 minutes to speak with someone and they advised they would contact delivery company to advise, this never happened. When the delivery did arrive it was the wrong item, I then waited 1 hr 20 minutes to inform Better Bathrooms, to which they thanked me for informing them and advised someone would contact me. I have had contact via email but as yet still no shower screen, I tried to ring them on Monday afternoon and waited on telephone for 1 hr 38 mins until my battery died on my cordless phone, hence cutting me off. I have still not been contacted to be instructed about my screen being delivered it's now Wed, 5 days after the next day delivery I paid for to receive the screen Friday last week. I have sent numerous emails as have given up trying to ring them for updates and no reply other than their sales team are looking into things and will be in touch. I have now sent an email to advise I'd like my money back and waiting on a reply, let's see what they come back with now. Lots of waiting and waiting and no answers or replies, that Better Bathrooms, avoid at all cost because if there is an issue it's impossible to get the matter dealt with.