Unfortunately purchased house full of Better Bathrooms products. All are falling apart in one way or another. Tried to purchase shower door retaining clips. After 4 hours holding on in queues of up to 25, being cut off, being transferred back into the queue, etc. Paid £21.30 for these clips. Never arrived. More phone calls. Eventually got them to send more. INSISTED on charging me £13.95 non negotiable postage fee, although I spoke to Customer Service Manager to say they were only the size of my fingernail. I might as well have spoken to brick wall. Refused to send unless I paid £13.95 POSTAGE. Well they finally arrived today in a jiffy bag. Weighed 20g. Sent Royal Mail Large Letter (as I had expected) and cost LESS THAN £1. Beware these shoddy, cheapskates who like to rip people off.