I ordered 2 x shower doors and arranged for them to be delivered yesterday and had arranged for a tradesman to be on-site to fit the shower doors. The delivery driver arrived and then when he went to get the goods off his van, found that the depot had not put them on. I called customer services who were very unhelpful and even rude like it was my fault they had forgotten to put my order on their van. They said they could not arrange a same day delivery and said I had to wait 24 hours for them to confirm with the depot which meant they couldn't even deliver them the next day, and gave no apology. I requested that if they could not arrange a same day delivery that i wanted a refund of the £29.99 delivery charge and the goods be delivered free of charge the next day as a minimum. The lady said once she has confirmation from the depot she will sort out the paperwork. I waited 24 hours and no call and no delivery, so I called them to be told they had refunded the whole order and would not deliver free of charge as it is their terms and conditions. This has left me out of pocket, as had to pay for the tradesman call out and with two apartments with showers out of service. Shocking customer service and my company who cover apartment blocks all over the UK and Ireland will not be using again, nor would I recommend to anyone else. As a business you cannot take the risk with unreliable suppliers who do not rectify their mistakes.