Firstly pallet was dropped and things broken. Every phone call took 15 minutes or more to answer and we were in Spain at the time & needed at least 5 calls to sort it out. Secondly the shower within a month of shower being installed it had broken and was running cold. I completed the on-line corm to no avail. Again every call takes at least 12 minutes to answer and then I was sent an email to explain exactly what I’d explained over the phone and promised I’d be phoned back. 48 hours later I had heard nothing so phoned agin (another 15 minute wait) to be told they would look into it and get back to me. 48 hours later still nothing and still a cold shower. Over £1000 of goods, I wish I’d gone elsewhere. AVOID AVOID AVOID.