An absolute disgrace of a company!!! They think they are above the law. These jokers have supplied me with a bathroom and the basin is broken, whilst they have agreed to replace the unit, i am now left having to find extra funds to cover the charges the plumber is going to charge as he is having to come back to finish the job. After speaking with citizens advice bureau they have advised i am able to request a refund of consequential loss which means they have to cover the additional costs incurred. I have saved extremely hard for this bathroom to be installed and now cannot afford the extra costs being incurred to have the plumber come back and finish the job. I have been left with no washing facilities and only toilet only as the bathroom cannot be completed until the replacement unit is delivered which is also going to cost me money as i have to take additional time off work to wait for delivery and also additional time for the plumber to come back. Their response was, i should have read their terms and conditions which state i should have checked it over before got the plumber in. A cheaper bathroom from better bathrooms has ended up costing me more. I'd go with a company who will actually help you with after sales service and not a gang of jokers who will waive T's and C's at you..