The first contact I had with this company was by text. Whoever it was suddenly 'disappeared' - I wish I'd left it like that. I was then phoned by a guy called Matt, who was very pleasant and helpful, and restored my faith a little. I placed an order for approximately £1200 and was told it would be there the day after my builder arrived (they were starting in the kitchen). It wasn't. Nor was it on the next day I anticipated. Finally it turned up on the Saturday afternoon. The site says that 'a two man team will carefully unload your order'. One man came who I helped unload the 19 items in various boxes. He then asked me to sign that everything was okay, and when I queried it, reassured me that I had a week to check, and off he went. Several days later I realised there was no shower screen and emailed BetterBathrooms only to be told that, because I hadn't reported it within 48 hours, my screen was forfeit. I see: their mistake and I have to pay. They even had the cheek to say that I could contact their sales team to buy it again! In what world are these people? Several emails, a telephone call, followed, but all I ever got was 'It's in our terms and conditions', Now, I took legal advice on this: BB entered into a contract to supply me with goods, which they did not - they are in breach of that contract. In no way do their terms and conditions affect consumer rights. What they are doing is illegal. Like me, you should report them to Trading Standards. They are also required by law to have an On-line Dispute Resolution Scheme - I see no sign of that either. If you want to deal with this company, that's up to you. I can only say that my experience was a nightmare.