Please, please, please, please stay away from this company. Below is an account of my bad experience. I tried to buy some toilets yesterday (12/02/2018) but I had problems with the website and I could not conclude my transaction. Here is the link to the item. https://www.betterbathrooms.com/toilets/close-coupled-toilets/cova-toilet-and-seat/ Below is the description of the item. Cova Toilet and Seat Product Code: 6813 It cost £55 at the time of the purchase and the price has risen to £69.00 I tried calling the company today (13/02/2018) to discuss my problems with them. The menu system on the telephone system asked me for an Order Number and since I did not complete my order, I did not have one. After 5 attempts of calling the Customer Services on 0333 777 4777 and after trying various menu options, I was still unsuccessful to talk to Customer Services. Calling the Customer Services on 0333 777 4777 without an Order Number is a waste of time and you will not be connected to nobody. Eventually, I entered an arbitrary Order Number and I was able to speak to a lady by the name of Mel. I explained to her my problem and she was not interested and she told me categorically that I don't have a complaint. I asked her to transfer me to a manager and she refused CATEGORICALLY and she said that she is a senior member of staff. I asked her 4 times again whether she is a manager before she eventually answered that she is not a manager and after a long drawn unnecessary conversation, she then agreed to arrange a call back for me from a manager. Till now, there is no call back from no manager. We found the conduct and behaviour of Mel and this organisation to be unprofessional, comical, unacceptable, laughable, repulsive and disgusting and it demonstrates total disrespect for the customers. This company have bad customer services and do not have a complaint procedure in place and hence it did not take complaint seriously and di not deal with complaint properly. If I was to sum up my experience in one word, it has been RUBBISH. If you are lucky enough to complete your transaction without having to speak to the Customer Services, then you are lucky otherwise you will encounter great difficulties if you need to speak to them. I have previously bought from this company in the past and WITHOUT having to speak to the Customer Services. If you are unfortunate enough and you need to speak to the Customer Services, then I would strongly advise you to lease, please, please, please stay away from this company.