Better Bathrooms failed to deliver a bathroom order at end of January as promised and when I asked about order in early February, was told they were awaiting one item. They eventually agreed to deliver the remainder of the order but supplied an incorrect shower and a bath tap instead of a soap dish. No Quality Control system. After about 90 minutes of telephone calls and nine e-mails, I eventually got through to what appeared to be 'Customer Services' where Melanie arranged delivery of correct products and outstanding items. I had the joy of staying in for five days to facilitate collection and delivery of said items. The store manager in Romford did not return calls, likewise their facetiously named 'Help Centre', which rarely responded to e-mails either. The only efficient part of this company is the sales, after that customers are ignored. To try and reach the so-called Help Centre or Customer Services, you need time, patience and determination - negotiating their obstructive and labyrinth automated telephone system is a test for anyone's blood pressure. As for calling their Technical Advice, forget it - I tried on a few occasions and was number 12 in a queue that decreased by one every five/six minutes (needless to say, I gave up). I nominate Better Bathrooms for an award for the worst Customer Services in the UK, which they should win easily.