I placed a 1500 order in ur Romford showroom in 12/17. The salesman produced an invoice with , we were told, all necessary f and f. I paid after querying a delivery charge on a 1500order. Within the same day I had an e mail with the order confirm but which had a different named shower tray. I called and was told it was the same as ordered but a newer version . I should have been wary. On delivery it was apparent that th shower tray drain was in the wrong place so we had to return it. Guess what a pick up charge. Given the urgency to fit this I had to buy one elsewhere. I expected a refund but like other people had an interminable wait. I was eventually repaid less a pick up charge for an item that multiple choice wastes were not pointed out in the first place. There were other problems ( product codes not matching the order, parts missing , long telephone waits...). For me it was just an appalling experience after being pleased with the initial visit it all went down hill. In retrospect don’t go unless you know exactly how a shower tray is fitted, what tap fittings you need , how many brackets etc etc . There is no way I would recommend this firm to anyone.