I just have to start in saying dealing with this company Better bathrooms has been a truly a awful experience for our family. We purchase a shower cabin from better bathrooms over the phone, our old one was falling a part so we saved up to buy the new one so we could have it for Easter as we have family staying and the old one leaks bad. The sales assistant was friendly and told us that the shower would be delivered on Friday, that was great I booked the day off work and we booked our plummer to fit it on Saturday, which worked out well as it was the only time before Easter he could do it. I then got a Tex on Thursday morning telling me the shower will be deviled on MONDAY. so I called up customer service to find out what was going on, this is where is all stated to go wrong. First I had wait on hold for 55 mins to get through to customer service. I told by the lady on the phone that there was nothing she could do and that it had been booked in wrong and should have been on a guaranteed delivery and that it had been booked in on with in 10 days delivery, When I pointed out that was not our fault she us just told us story nothing I can do in a aggressive and rude tone. I ask to speak to a shop manager, (no manager there) so one will call me today around 5pm, I asked for there name she could not give me an answer. (seems strange that she does not know the names of the managers) Then She blamed the sales assistant in they Edinburgh office and told me to call him. I did he was not help at all and his tone just got more annoyed with me with me through the call and told me to call customer service again. I ask to speed to a manager, guess what no one there. This is all so upsetting as now because with given the plummer less than 48 notice will still have to pay (£350) I have now a day off work that I dont , We will now have to save up again to pay for the installation this is hard for a small family. Better Bathrooms attitude has been non sympathetic and unwilling to try and do any thing to help our family out.