We ordered & paid for a bathroom on 12/3/18 and we paid extra for 3-5 day delivery. After 12 days, countless telephone calls, still no bathroom, we rang again to ask where it was. To be told by the same guy who sold us the bathroom that the 3-5 day delivery is from item is in stock & it still isn't in stock (yet they had taken the express delivery charge immediately ). Due to the way the salesman spoke to us 7 extremely poor customer service, we decided to cancel the order. 5 days later & even more telephone calls we are still waiting for a refund. Very disappointed with the service from the sales staff & customer service team. Quick to take your money & promises at point of sae but slow to deliver!