Received a full bathroom order on 27th April 2018.found the Missing heated towel rack i the evening . Called customer service within 48hrs of delivery, very next day morning. Have called and written emails. Still no item. Their excuse.. 1.delivery team confirms no items were left in the van at the end of the day (who also repeatedly told me I had 48hrs for missing and 7days for damaged items) 2. I have signed the delivery note. So nothing else can be done by them and they are really sorry. This was from Melanie in customer service. The whole thing only took her a few minuites. No further I investigation. Didn't even sound confused as to what might have happened to my item. As I didn't drive or own the van , it's clearly not my problem if nothing was left in the van.they should be asking the delivery drivers what happened not tell me this as an excuse. But no. Nothing about the 48 hr time window at all despite asking them why is there a time limit if my signature ends it All! until the last email from them saying 48 hrs have lapsed now so cannot replace! Absolutely frustrating. Have decided to not let them get away with this fraud. Have spoken to Citizens Advice bureau and on their advice have written an official complaint as a first step. But will take any action necessary. But this has caused us much stress with 3 small children +building work to top it all. Do not be deceived by their beautiful showroom and smiling delivery men. Wish I read the reviews before. These fraudsters should be reported. They take the customer money and simply say " sorry we can't help you. You can re-order if you like".