Very poor performance from Better bathrooms. Had all furniture ordered and supoosed to have it delivered on 23rd of May. When rung CS on 24th asking what happened to the delivery that supposed to happen a day before been told that one of the items vanity unit( pretty major pice of the bathroom) wont be in stock until 12 of June!! Absolutely dreadful experience. The whole idea for our new bathroom expirience was that once being on half term holiday the orks will be done. But no had to spend most of my time of chasing Better bathrooms for dates. Rung them on Tuesday last week and been advised by Lucy at CS center that stock is being transfered and they have managed to move dates foreard to the beggining of June and item will be delivered by Monday the 4th. She told us thst stock is being done on Thursday and with item being put on the system and transported to local depo ovsrthe weekend. So... rung them on Friday just to check what is happening with the missing vanity unit and have been told aother story that the main depo did not reply to CS with the answer of when the stock is being transfered. The chap at CS Michael has rang me back on Friday pm (1 of June) advising that unit is outof stock now and wont be in until 13 of June in their warehouse that means we wont get it until at least 14th almost over 3 weeks after the original delivery date!!
The most dreadful thing is that the salesman at Slough depot Gurjeet during the transaction told us that everything is in stock by 18th of May and will be delivered to us by 23rd due to us gping on holiday. Ja jas assured us thst if there will be any problems we shall ring him and he will get it sirt it for us.... so I have rung Sloufh office Friday and asked for him bu he was unavailable- ok a thought to myself will ring them Saturday and aks for any help. Rung Slough show room 3 times yesterday and gues what... he never called us back. Left messages with the staff asking for a call back as this is an urgent matter but clearly once they have got you money in a bank they DO NOT CARE!! ABSOLUTELY AWFUL EXPIRIENCE WILL NEVER US THEM AGAIN... this feed back will go all the way to CEO of better bathrooms
6 years ago
Better Bathrooms has a
1.3
average rating
from
474
reviews
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