Products seem fine but customer services are shocking. I placed my order in store and was charged £50 for next day delivery. This cost I was not told about when placing my order in store and was just added to my invoice. This cost was wrong anyway as the next delivery date was 5 days later not next day!! I called to discuss this when I had cause to return a shower valve as it didn’t adjust enough to fit in the wall and through the tiles. I received an appropriate refund for the incorrect delivery cost but even though I’d paid on a credit card I had to have a refund by cheque!! This arrived but in the wrong name as when ordering, the store put my name down wrong so it had to be re issued holding things up. After 6 weeks of chasing the refund on the returned valve I received another cheque which was in the right name but they had deducted £7:95 from this as the collection fee which yet again I was not informed about. Apparently it was on the returns note!!! I could have returned it for cheaper. comunication from this company is shocking. I hope I never have cause to use them again🤬