NEVER BUY FROM THIS COMPANY EVER!!!! Ordered a solid brass shower rail kit. and paid for next day delivery . It arrived a day late and was NOT AS DESCRIBED. it was all plastic and weighed 1.2kg instead of the stated 3.3Kg. 4 phonecalls all promised a call back from someone in technical. None arrived. sent photos as requested, used their "help" pages online to register my issue. still no-one has got back in touch to agree to collect and return the MIS-SOLD item. I refuse to pay a courier to take back an item that is clearly NOT what I ordered! I have worked in customer experience for over 20 years and THIS IS NOT ONLY THE WORST SERVICE I CAN RECALL EVER, IT IS ALSO ILLEGAL TRADING. Does anyone at Better bathrooms actually care?