The company website boasts "Award-winning service". This is certainly not our experience. We ordered tiles for our main bathroom 3 weeks ago, spotted that they'd incorrectly recorded our delivery phone number, and then personally called back into the showroom to correct this. We moved out of the property for 2 weeks with our children. Our builders were awaiting delivery last week, but no promised text alert arrived. When we contacted the company yesterday, they attempted to charge us extra for a delivery on Thursday this week, asserting we hadn't answered their text messages. No proof has been given that any messages were ever sent and as they've confirmed the correct phone number is on their system, the inescapable inference is that no message was sent, possibly because they'd failed to complete the order in some way. Further conversations with the showroom and customers services left us assured we'd receive the delivery confirmation txt message this evening. Noting has arrived - we deeply regret placing this order with this company. We face moving back into our house with our 2 children at the start of term with no functioning bathroom due to this company's carelessness or possibly even dishonesty.