Nothing arrived on the day of guaranteed delivery, and most of what arrived over the coming weeks was damaged or poorly made and had to go back. It's now over a month since then and we still have only about half what we ordered. Some of it we've given up on completely and bought elsewhere. We've had four different cabinets because they all arrived with massive dents or cracks, in the end we've been forced to keep a damaged one so we can have sink in our bathroom. We've just been told one of our other replacement items is now out of stock and we'll have to wait 8 weeks for it. Even if everything had arrived on time and intact, its pretty poor quality and would not recommend it. Customer service is horrible, usually about a half hour wait on the phone before you talk to someone, they never apologise and seem to be trying to be unhelpful. We had to fight tooth and nail just to get the delivery charge refunded. The promise calls back and then never do. Last month my phone bill was £80 more than normal because of having to call and chase, and that's only one of the three phones we used to call them. I've tried both online and in store, and it's the same. It's two weeks since something I ordered to the store was meant to be ready for me. It has had a huge and horrible impact on my life, calling them, waiting in for deliveries, loosing time and money, going without a bathroom for a month. We were supposed to go on holiday after the bathroom was finished, but thanks to Better Bathrooms we had to cancel. We have also lost our builder because of all the problems and delays, even though the website clearly states guaranteed delivery day. Despite all this, the customer service continues to be as shoddy as ever, and they make no effort to sort things out urgently. When we tell the delivery drivers about the problems we've had they say they are not surprised as it happens all the time. I am yet to receive an apology or compensation.