Purchased an illuminated mirror beginning of September have been chasing every since, excuses range from sent to wrong depot, no orders being sent out as stock taking. Called yet again on Wednesday 26th to ask where was my delivery due that day, to be told Agent had sent to wrong depot again. Was advised by Mel it would be on next day delivery, waited in all day, could not get through to Palletways delivery company. Yet again did not arrive, called Better Bathrooms first thing Friday 28th to be advised it was being delivered today as problem with truncking yesterday??? by midday. Called Palletways finally got through to be told it was an all day appointment and they could not get through to driver was an agency worker, so sometime before 5pm and delivery was not scheduled yesterday. I have now stayed in for three days and I am not confident it will arrive today. Each time I have called Better Bathrooms have I have been over No 20 in the queue and have been on hold over 30 minutes each occasion. The cost of time, phone calls and stress have outweighed the price of the mirror. Thats if it arrives.