Absolutely disgusting Customer service on the phone and in the showroom. We purchased some tiles that we didn't see as we were told by one of the managers in York that they did not have a sample for us to view in store. We were shown a picture of them on the website, this is the same as buying them online. We rang to cancel the tiles and were informed that as we paid for the item in store at York that we were only entitled to store credit. Distance selling laws state that we are entitled to a full refund. When speaking to Customer services they agreed us, but when they contacted one of the managers at York to confirm this he has turned around and said that he did show us a sample. How can you legitimately run a business like this?! The mainstay of any business is "the customer is always right". We are now stuck with over £624 of store credit that we can't use, because they believe a member of their staff over a customer. Absolutely disgusting!! I wish we had never gone into this place, let alone ordered 2 bathrooms from them. Once they have your money that is it you will not matter to them anymore. I don't trust them at all. DO NOT USE BETTER BATHROOMS!!!!!!!!!!!