Don't buy from this company. Dealing with them post purchase is like going back in time. Forget customer service! They are quick to take your money and pretend to be helpful when they sell you stuff but they don't care what happens to you after that. Waiting times to speak to customer service over 30mins, then you are met with rudeness, condescending attitude and lack of any service! Simply diabolical! They sent me a text to accept a delivery so I did. The following day I received another text asking me to accept a different delivery date. Called customer service about it, no apologies. We booked a date and yet I got another message to accept another delivery date. I didn't receive a 2 hour window delivery communication the evening before delivery date they kept going on about. I got a phone call from a delivery man 10mins before delivery at 8.30am and then a 2 hour delivery window text straight after that phone call. The bath arrived without any appropriate packaging. All 6 jets were exposed and open to damage at all times. Bath was sitting on top of another bath. They told me a standard £100 bath gets packaged in protective material, cardboard but not the expensive jet bath. Where is the sense in that. Unacceptable. Refused delivery as I was not prepared to accept any risk of damages to jets that we could only find out about at installation of the bath at which point Better Bathrooms doesn't offer refunds. They ping you to the manufacturer to deal with. No thank you! Be ware people, spend you money with Soak.com. Fantastic service and competitive prices!