Have collected shower cubicle which was OK, followed up by ordering a bathroom suit on the 22nd Nov when trying to fit the semi recessed basin only to find it was probably it had been a return one and had damage to some one cutting the bottom edge with a disc cutter. Over 50 mile to exchange basin plus a concealed cistern with it being faulty with push plunger not clipping on right. Just been in to shop about the toilet seat which is white cheap plastic moving about when sitting on toilet, plastic hinge seems to have to much play in. The response from shop was bring it in and we will send it away for testing????? Asked if i could look at a slim toilet seat and if this was ok was willing to pay £36.00 pounds extra but was told i had to buy it to look at it and if it was not suitable return it for a credit, this toilet seat was not going any further than the trade counter. Was told if i wanted to see the seat go to a show room. After spending a lot of money for this very poor service will never buy from again from Better Bathrooms which should be called poorer bahrooms.