Beyond the shiny showroom and the claims of the best ever sale with 70% discount, there is little good to say about my experience. If you have any issues you have to contact customer services on a premium rate line. After waiting 20 mins to get to the front of the queue the line goes dead and you have to start all over again. We had a couple of items we needed to return. Emailed the salesman Scott who sold the bathroom to us. Advised to bring the items back to showroom there is no refund but we could get a credit note. After loading the items into the car and driving for an hour to the showroom they refused to take them back and issue the credit note. This is despite the email telling us we could return them to the showroom. It is apparently company policy that items cannot be returned to the showroom, just a shame, not all the staff are aware of this. So we then have to contact customer services who we cannot get through to. Please avoid this company they are only interested in taking your money there is no aftercare what so ever. We will certainly not use them again. We also paid for a guaranteed delivery day the items arrived a week early no one was in so the delivery driver dumped our bathroom in the driveway. £2000 worth of goods just left in the open all day. Some of the tiles were broken, many of the items were heavy and I then struggled to move them when I finally arrived home from work. The shower seals were broken due to the way they had been packed and we waited over a month for replacements during which time we were unable to use the shower. I don't normally leave bad reviews but this company is not good to deal with at all.