If I could submit a review with no stars that would be more accurate. I only wish I’d read the reviews before ever going to this company. Spent £120 on an illuminated mirror with clock feature along with full bathroom suite. Spent about a thousand pound in total. Had bathroom fitted whilst away on holiday. Came back the clock is faulty... in a day it’s changed 2 minutes. Went into Leigh store to be told we have to take mirror back to be checked by their technicians would take a few days.. if they deem it faulty I get a replacement if not I get it back... they said it could be our fitters who have fitted it wrong... how can you fit a mirror wrong. I offered to pay for a replacement so my fitters would only charge me the one price but they said if the technician deems the item not faulty I get it back without a refund. My problem seems quite small in comparison to some of the problems I’ve read on here but customer service is unbelievable... I had tiles from b&q that were no longer needed and although I had purchased them 2 months ago due to being away they just refunded the money back to me without question yet all I was asking for was a credit note. With service like better bathrooms provides I can’t see them being around long term!!!!