As others on Reviews.co.uk have found, the customer service at Better Bathrooms is a shambles. Having ordered a cloakroom suite on 6th January and paid for delivery on 25th January, the delivery day arrived with no update on the order either via email/phone or the tracking/my account info on the Better Bathroom website. Trying to contact the company to discuss the order is only possible via phone (live chat is only available to discuss making an order, not after sales support) so I called them up. 25mins later my call was answered and after another lengthy hold period, I was told that the entire range I’d ordered had been discontinued, and wasn’t even available at the time I’d ordered it! I pointed out that all of the items I’d ordered had been showing as ‘in stock’ when the order was placed and it was explained to me that the website doesn’t represent stock levels accurately! I was offered the chance to order something else with a discount of 15% as ‘our new ranges are a lot more expensive’... or a refund. I asked for the refund which I was told would take 7-10 days to appear on my credit card account. Judging by other recent reviews, I imagine a further call will be needed in two weeks’ time when no sign of a refund has materialised. One thing to note is that the customer service rep mentioned that the reason for this problem was a merger that happened around Christmas, with a subsequent decision being to cease stocking certain lines. No help knowing that after ordering but worth bearing in mind if you’re thinking of buying from them. In short: avoid Better Bathrooms.